With so many solar retailers around, it can be confusing to know who to go with. Our company, Glow, abides by the Clean Energy Council Solar Retailer Code of Conduct, a voluntary scheme authorised by the Australian Competition and Consumer Commission (ACCC). We have chosen to abide by the Clean Energy Council code in order to lift the general standard of the solar industry and offer our customers peace of mind when choosing us as their solar retailer.
So, why should you go for an Approved Clean Energy Council Solar Retailer? It’s simple! We provide a higher standard of quality and service in the solar industry and offer a minimum five-year whole of system and installation warranty on our solar power systems.
An Approved Clean Energy Council Solar Retailer will make sure you end up with the best and most fitting solar panel system available for your home or business, without resorting to irresponsible sales and marketing tactics.
Watch this video to learn more about the Clean Energy Council Solar Retailer Code of Conduct:
What can you expect from an Approved Solar Retailer such as Glow?
Our sales representatives will employ ethical behaviour at all times
We will not deceive or mislead you in our advertising or sales tactics
We will provide essential, written information about the proposed solar power system before entering into a contract with you. Our written proposal will be site-specific, including the whole system design and the estimated, average daily performance for each month of solar power generation
Your legal rights will be upheld in relation to cooling-off periods and refunds. You will have the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing (including variations to system design)
You will be entitled to a minimum five year warranty covering the operation and performance of the entire solar power system
We will inform you of the processes involved between system installation and network connection, or facilitate this process on your behalf
You will receive all required documentation after your solar power system is installed
We will adhere to all existing legislation and regulations
We will be fully accountable for the actions of any of our subcontracted installers or designers, including those who are Clean Energy Council accredited
We offer a fair and transparent complaints process and will respond to you within 21 days of the lodgement of your complaint